
Frequently Asked Questions
Everything you
need to know
Can't find the answer? Reach us via WhatsApp or email.
Booking & Payment
5 questionsYou can book directly on our site via the availability calendar on each home's page, or contact us by WhatsApp or email. Booking directly guarantees you the best rate.
We accept PayPal, Orange Money, Wave, Bank Transfert and cash on site. For Orange Money, Wave, Bank Transfert or cash payments, please contact us directly via WhatsApp.
Yes, a deposit of 30% of the total amount is required to confirm your reservation. The balance is settled upon arrival. The deposit is forfeited in case of cancellation.
Special offers are regularly shared on our Instagram @bluehorizons.homes and by email to loyal guests. Contact us to learn about current offers.
Yes, all displayed rates are all-inclusive and cover all charges (water, electricity, end-of-stay cleaning, pool access, WiFi). Only on-request services are billed separately.
Cancellation & Changes
3 questionsThe 30% deposit paid at booking is non-refundable in case of cancellation, regardless of the date.
Yes, changes are possible subject to availability. You can change directly by clicking on "Manage my booking" link sent on your booking confirmation.
In exceptional circumstances (natural disaster, border closures), we assess each situation individually and offer to reschedule the stay where possible.
Amenities & Comfort
5 questionsThe rate includes full private accommodation, water and electricity, high-speed WiFi, bed linen and towels, 24/7 security, private pool access and a WhatsApp concierge available around the clock.
Yes, all bedrooms are equipped with individual air conditioning. The living spaces are also air-conditioned.
Yes, high-speed WiFi is available throughout the entire home, indoors and outdoors.
Pets are accepted upon prior request. Please contact us before booking to confirm availability based on the period and home chosen.
Yes, our homes are family-friendly and children are most welcome. Equipment such as a cot or high chair can be made available on request.
Arrival & Departure
4 questionsCheck-in: from 3:00 PM Check-out: before 12:00 PM Early check-in and late check-out available upon request · Additional fee applies · Subject to availability → Contact your concierge
Our team welcomes you in person at the home upon arrival. You will receive all practical information by message before you arrive. Our concierge remains available 24/7 on WhatsApp throughout your stay.
Yes, we offer a transfer service to and from AIBD airport (30 min). This service must be booked in advance and is billed separately. Contact us for rates.
The minimum stay varies by season — generally 1 to 2 nights. The booking calendar automatically displays minimum stay requirements based on your selected dates.
On-Request Services
3 questionsYes, our private chef prepares traditional Senegalese and international cuisine directly at your home. The service must be booked at least 48 hours in advance. Rates on request based on number of guests and menu.
All our services (chef, transfer, massage, yoga, car rental, quad, excursions) can be booked directly through our 24/7 WhatsApp concierge. We respond within 24 hours maximum.
Yes, we offer pool day visits on reservation, with no overnight stay required. Contact us for conditions and availability.
Activities & Excursions
3 questionsWe offer organised excursions: sea fishing, pirogue boat rides, local village discovery, mangrove tours. Quad rental allows you to explore surrounding trails and beaches. Everything is arranged through our concierge.
OceanView Ndayane is directly on the seafront. PalmView Saly is a 5-minute walk from the beaches of Saly Ngaparou.
``` PalmView enjoys the proximity of Saly town center with its many restaurants. OceanView sits in a more natural setting, surrounded by a handful of hidden gem restaurants just nearby.
Booking
Your horizon awaits
Senegal — 30 min from AIBD airport